1. Digital content: PDFs, eBooks, and white papers

Under Article 17 of Korea’s electronic commerce law, a full refund is available within seven days of payment in the following cases:

• You have not downloaded the purchased content.
• The downloaded file is damaged and cannot be opened normally.
• The actual content differs substantially from the product description.

Refunds are restricted once the content has been downloaded at least once. This reflects the nature of digital content, which can be copied and cannot be returned.

2. Service products: cohorts and consulting

Before the service begins: a 100% refund.

After partial use: a refund calculated on a daily prorated basis for unused sessions.

After the full service has ended: no refund.

3. How to request a refund

Email hello@haea.app with:

• Your order number (merchant_uid).
• The email address entered at payment.
• The reason for your refund request.

Requests are processed within three business days following review. For card payments, the timing of the refund depends on the card issuer’s policy, typically three to seven business days.